At Pro Xtreme Camera, customer satisfaction is our top priority. Please review our refund, return, and cancellation policies below.
1. 60-Day Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
- Defects & Quality Issues: Returns and refunds are primarily eligible for items with verified functional or manufacturing defects. To qualify, your item must be in its original packaging.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Exceptional circumstances may be reviewed on a case-by-case basis at our discretion, subject to proof of purchase.
- Proof of Purchase: A valid receipt or order confirmation is required to process any return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards & downloadable software products
- Custom-made or personalized items
- Perishable goods (food, flowers, magazines)
- Intimate or sanitary products, hazardous materials, flammable liquids/gases
2. Order Cancellations
We process orders rapidly to ensure fast shipping. Cancellations are only accepted for full-priced items within 60 minutes of order placement.
If you need to cancel your order, please email us immediately at [email protected] within the 60-minute window. Once an order enters fulfillment, it cannot be canceled.
3. Refunds Process
- Inspection: Once your returned item is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Re-check your bank account balance.
- Contact your credit card company—it may take several business days for refunds to officially post.
- Contact your bank to check for pending processing times.
- If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same model, email us at [email protected].
5. Return Shipping & Handling
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total.
- Tracking: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Final Approval: Refunds are issued only after we physically receive and verify the returned item under the conditions outlined above.